COVID - 19

We are in unprecedented and very challenging times, and our priority is the health and well being of our colleagues and customers. As an online retailer as well as a bricks and mortar store,  Go fishing Tackle is continuing to operate as efficiently as we can.


Customer Service response times

At present, we're experiencing an unusually high volume of emails and our team are working hard to reply to all enquiries as quickly as possible, usually within 4-6 days. If you have not received a response from us, please check your junk/spam folder. Please try to refrain from contacting us more than once within the 4-6 day period as it will delay our response.

Deliveries

We are working hard with our delivery partners to minimise customer impact where possible. However, due to government restrictions and controls in place to reduce the spread of corona virus, we are experiencing some delays in delivery times.

Our UK delivery partners have also put measures in place to ensure the safety of all parties by reducing contact with customers at the final point of delivery;
  • DPD – customers will no longer be required to sign handheld units and instead drivers will sign on their behalf
  • Parcelforce – drivers will sign handheld units with ‘COVID-19’ if customers do not wish to sign
  • Yodel – drivers will ask the customer to use their own pen to sign handheld units whilst the driver holds the scanner
  • Hermes – drivers will leave the parcel on the floor after ringing the bell to avoid handing the parcel to the customer

 For our staff, we have introduced new measures to ensure that we minimise risks for colleagues and customers. These measures fully embrace all Government guidance, and include increased hygiene measures, revised shift patterns and minimal team contact.